Privacy Policy

HUGINNMERCE is responsible for the personal data described in this policy. Contact us at kb@huginnmerce.com.

• Details you give when booking a call through Calendly (name, email, answers to booking questions).
• Your answers to the on-site qualification quiz (kept in your browser only, not stored by us).
• Information you share by email or during calls and projects.
• Basic technical data (browser, device, pages visited) collected by our hosting and embedded services.

To schedule and hold discovery calls, reply to enquiries, deliver and invoice our services, keep the site secure, and meet legal obligations. Our legal bases are your consent, steps before entering a contract, performance of a contract, and our legitimate interests.

We never sell your data. We share it only with service providers that help us run the business, such as Calendly (scheduling), our hosting provider, email and project tools, and platforms used to build your store. They process data under their own privacy terms and appropriate safeguards, which may include transfers outside your country.

Enquiry and booking data is kept for up to 24 months if no project follows. Client project and billing records are kept as long as required by law.

You may ask to access, correct, delete or export your data, object to or restrict its use, and withdraw consent at any time. You also have the right to complain to your local data protection authority. Email us to make a request.

We use reasonable technical and organisational measures to protect your data, but no online service can be 100% secure.

We may update this policy; the date above shows the latest version.